Refund and Returns Policy

Here at FURNICOO, we are dedicated to providing you with the peace of mind you deserve with every purchase. Should you have any questions about order modification, returns and exchanges please read below or get in contact with one of our Customer Service Experts today at customerservice@furnicoo.com

RETURN AND EXCHANGE

At FURNICOO, we understand that products do not always work out or fit your space. If you are not 100% satisfied with your products, we will happily exchange or return your items within 14 days upon delivery or pick up.

For preferential returns and exchanges you are more than welcome to drop them off at our warehouse location free of charge. If you are unable to bring the item(s) back on your own, return shipping fees may apply depending on your location and order size.

Please note that returns must be safely disassembled and packed in the original packaging safe for transport (should you no longer have the original packaging, you may be subject to a repackaging fee). You will also be responsible to ensure that your item is ready for curbside pick up at the agreed upon time with the courier. For local delivery zone exchanges, we will ship your new order and take back your return simultaneously. For long distance deliveries, we will send you a return label and process your exchange once the item is received back in our warehouse.

Some returns and exchanges take some time so please allow up to 14 business days for us to receive your return. Refunds will be processed once your item(s) arrive back in our warehouse and have passed the inspection stage which can take anywhere from 10-30 business days.

Warehouse Address：No.180, Golf RD, Fuyang District, Hangzhou

DAMAGED IN DELIVERY

Things happen during delivery and sometimes you receive it in less than perfect condition. If your item is damaged in transit, please send a minimum of 2 pictures of the damaged items and boxes within 24 hours of arrival with your order number and name to sales@furnicoo.com.

Our Customer Service Experts will take care of you and help you with what you need.

MODIFYING YOUR ORDER

Once your order is placed, our warehouse team processes it as quickly as possible when stock is readily available.

If you would like to modify or cancel your order you can do so, so long as the item is not packed or in the shipping stage.

If you would like to remove an item that is already on its way, please wait until the item arrives at your home and contact our Customer Service Experts and they will readily assist you.

Please note that cancelling an order after it has been processed, packed, and shipped can result in a restocking fee.

NON-REFUNDABLE ITEMS

Some items cannot be returned or exchanged, including:

Showroom and demonstration models that were hand-chosen by the customer
Any items that are marked “Final Sale”
Any items that are “Open Box”

OPEN-BOX SALE ITEMS

All items that appear within the “Open Box Sale” section on our website are FINAL SALE and cannot be exchanged or returned for any reason whatsoever.

PRICE MATCHING

We want you to feel at ease with your FURNICOO purchase. We offer a 14-day price match policy should your item go one sale within that timeline. Our price match policy will be issued in a form of a store credit total the difference of the item before tax. This store credit applies to merchandise purchases only and does not include other services we may offer and/or delivery fees.

Get in touch with our Customer Service Experts so they can help you out!

The following items cannot be price matched:

Any items that become ‘Final Sale’.
All special promotion items. Price matching will not be applied to any items bought during the following sales/promotions: (including, but not limited to) Early Black Friday, Black Friday, Cyber Monday, Massive Holiday Sale, Exclusive VIP Offer, and Boxing Day Sale.

*Promotions cannot be combined unless otherwise stated in the promotion rules.

*Promotions can only be applied on new purchases.

WARRANTY

We wholeheartedly believe in the quality of our products; therefore, we offer a 1-year manufacturer’s warranty. This warranty covers defects in workmanship only, not natural wood split or normal wear and tear.

Please note that our warranties do not cover the effects of regular wear, discoloration due to light exposure. In addition, defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by FURNICOO’s warranty. Final sale items are not covered by this warranty.

If you notice a manufacturing defect immediately upon receiving your item, you have 14 days to return or exchange, and we will waive the return shipping fee.

All of our solid wood tables/benches are non-refundable or exchangeable after 14 days upon receiving the items. Please inspect your new beautiful table/bench as it will stay with your family for years to come!

UNDERSTANDING YOUR NATURAL WOOD PRODUCT

After the wood is harvested and transformed into our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is a part of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity. The color will darken or lighten, and this is all-natural change.

The wood will beautifully age and a patina will form over time depending on your usage and this is perfectly normal, please use mineral oil once every 3 months to make sure your new piece of FURNICOO solid wood will last you a lifetime!

At FURNICOO, we don’t see these “imperfections” but that they are a part of what makes your piece unique and beautiful.